1. 接听电话
在办公室接听电话时，一般要先报上自己的姓名与部门名称：This is XX of XX Office / Department. 这里是XX办公室/部门的XX。
也可以说：XX Office / Department, Can I help you? / May I help you? XX办公室/部门,我能为您做些什么吗？
打电话一方听到这样的话后，要告诉对方自己想找的人：I’d like to speak to Mr XX, please. 麻烦一下，我找XX先生。
或者告诉对方自己要转的分机号：Could I have extension 123, please? 请转接分机123.
确定打电话来的是谁，客气的问法是：Whom I am speaking with? / May I ask who is calling? 请问您是哪位？
想找某个部门：Is there the Personal Department? 请问是人事部吗？
如果接听者即是打电话要找的人，可以简单地回答：Speaking. 我就是，请讲。
想要了解对方打电话来的目的：What is this call regarding? 您打电话来是什么事情呢？
请对方稍等：Would you mind holding for one minute? 您介不介意稍等一分钟?
Please hold, I’ll see if he is in. 请稍等，我看他在不。
I’ll put her on the phone. Just a second. 我去请她听电话, 请等一下.
转接分号：I’m transferring your call. / I’m redirecting your call. 我帮您转接到分机给她.
要找的人不在：At the moment, he is in a meeting. 现在他在开会。
He is out / not here. Would you like to try again in an hour? 他现在不在，您可以一小时后再打来。
留 言：Do you want to leave a message? 要留言吗？
Please tell him I called and ask him to return my call as soon as possible. 请告诉他我给他打了电话，并让他尽快给我回电话。
2．结束电话交谈
正式的事情说完后，可以说一句：Is there anything else I can do for you? 还有什么我可以帮忙吗？
如果答应给别人传话，可以说：Then I’ll make sure he gets your message. 我一定会转达您的话。
或者一些惯用的客套话：Thank you for calling. 感谢您的来电。
Nice talking to you. 很高兴与您通话。
Hope to see you again soon. 希望近日还能见面。
如果您是打电话的一方，可以这样结束通话：
That’s all I have to say for now. 这就是我现在要讲的。
Thank you for your trouble. 谢谢，麻烦您了。
Well, I’ll call him again later. 好吧，我会再打电话给他。
3. 打错电话
You have gotten a wrong number. / You have reached a wrong number. 您打错了。
I''m sorry I have the wrong number. 抱歉我打错电话了。
Sorry to have bothered you. 很抱歉打扰您了。
I''m sorry. I think I must have dialed the wrong number. 很抱歉。我想我一定是打错电话了。
Could I check the number? Is it 82661234? 我可以核对一下电话号码吗？是不是82661234？
4. 电话答录机
(*: 电话答录机：telephone answering machine)
This is a recording. I''m not in the office now. Please leave a message after the beep. Thank you. 这是电话答录机。我现在不在办公室，请在"哔"的一声之后开始留言。谢谢！
This is XX. Pleae give me a call when you are free. My number is 82661234.
我是XX。有空请回电话给我。我的号码是82661234.
