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党委办公室、校长办公室(以下简称两办)是学校综合办事机构,发挥领导的参谋助手、部门的综合协调、重大决策的督察督办和沟通内外的作用,是党政工作的重要枢纽。

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(二)接电话
日期:2011-10-20  点击量:

1. 接听电话

在办公室接听电话时,一般要先报上自己的姓名与部门名称:This is XX of XX Office / Department. 这里是XX办公室/部门的XX。

也可以说:XX Office / Department, Can I help you? / May I help you? XX办公室/部门,我能为您做些什么吗?

打电话一方听到这样的话后,要告诉对方自己想找的人:I’d like to speak to Mr XX, please. 麻烦一下,我找XX先生。

或者告诉对方自己要转的分机号:Could I have extension 123, please? 请转接分机123.

确定打电话来的是谁,客气的问法是:Whom I am speaking with? / May I ask who is calling? 请问您是哪位?

想找某个部门:Is there the Personal Department? 请问是人事部吗?

如果接听者即是打电话要找的人,可以简单地回答:Speaking. 我就是,请讲。

想要了解对方打电话来的目的:What is this call regarding? 您打电话来是什么事情呢?

请对方稍等:Would you mind holding for one minute? 您介不介意稍等一分钟?

Please hold, I’ll see if he is in. 请稍等,我看他在不。

I’ll put her on the phone. Just a second. 我去请她听电话, 请等一下.

转接分号:I’m transferring your call. / I’m redirecting your call. 我帮您转接到分机给她.

要找的人不在:At the moment, he is in a meeting. 现在他在开会。

He is out / not here. Would you like to try again in an hour? 他现在不在,您可以一小时后再打来。

留 言:Do you want to leave a message? 要留言吗?

Please tell him I called and ask him to return my call as soon as possible. 请告诉他我给他打了电话,并让他尽快给我回电话。

2.结束电话交谈

正式的事情说完后,可以说一句:Is there anything else I can do for you? 还有什么我可以帮忙吗?

如果答应给别人传话,可以说:Then I’ll make sure he gets your message. 我一定会转达您的话。

或者一些惯用的客套话:Thank you for calling. 感谢您的来电。

Nice talking to you. 很高兴与您通话。

Hope to see you again soon. 希望近日还能见面。

如果您是打电话的一方,可以这样结束通话:

That’s all I have to say for now. 这就是我现在要讲的。

Thank you for your trouble. 谢谢,麻烦您了。

Well, I’ll call him again later. 好吧,我会再打电话给他。

3. 打错电话

You have gotten a wrong number. / You have reached a wrong number. 您打错了。

I''m sorry I have the wrong number. 抱歉我打错电话了。

Sorry to have bothered you. 很抱歉打扰您了。

I''m sorry. I think I must have dialed the wrong number. 很抱歉。我想我一定是打错电话了。

Could I check the number? Is it 82661234? 我可以核对一下电话号码吗?是不是82661234?

4. 电话答录机

(*: 电话答录机:telephone answering machine)

This is a recording. I''m not in the office now. Please leave a message after the beep. Thank you. 这是电话答录机。我现在不在办公室,请在"哔"的一声之后开始留言。谢谢!

This is XX. Pleae give me a call when you are free. My number is 82661234.

我是XX。有空请回电话给我。我的号码是82661234.

 
 
 
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