（一）接待访客

询问访客身份：May I have your name, please? 请问您贵姓？

如果碰到了老朋友可以说：What brings you here? 是什么风把你吹来了？

回答： I'm XX of the XX department. 我是XX部门的XX。

询问是否预约，来访目的：Do you have an appointment? 约好了吗？

What’s the matter with you? 您有什么事情呢？

回答： I have an appointment with Mr / Miss XX at 10:00. 我和XX先生/女士约好在10点会面。

May I see director XX for just a moment, please? 我能见一下XX主任/主管吗？

让客人稍候片刻： I'll see if he / she is available. 请让我看看领导是否方便。

Would you please have a seat and wait for a few moments. 请您坐下稍等片刻。

给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee? 您要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)

带客人去见主管领导：Please have a seat, Mr / Miss XX will see you in few minutes.请坐，琼斯XX先生/女士几分钟后就到。

Mr/Miss XX is expecting you. I'll tell him/her that you're here. XX先生/女士正在等你。我去告诉他您已到。

Would you come this way, please? 请随我这边来。

婉言拒绝客人来访：Mr / Miss XX is occupied at the moment and wants to know if your business is urgent. XX先生/女士正忙着，请问您的事情很紧急吗？

Mr / Miss XX is now out of office. I'll tell him / her about your matter, when he / she is back.. XX先生/女士现在不在，他/她一回来我会告诉他/她您的事情。

He / She may want to get in touch with you in the future. Would you leave your card? 他想以后再和您联系。请留下 您的名片好吗？

Please leave me your name and phone number. 请留给我您的名字和电话号码。

为自己争取机会： I'll take just a few minutes of his time. 我只要占用他几分钟的时间。

I'd prefer to explain that to him directly. 我想我最好直接对他本人讲

联系其他部门： We have contacted the certain department, which is responsible for this, and I will lead you go there, please. 我们已经联系了相关部门，我带您去那儿。

We will inform the certain department of your matter, please wait for the reply. 我们会将您的问题反映给相关部门，请您等候答复。