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党委办公室、校长办公室(以下简称两办)是学校综合办事机构,发挥领导的参谋助手、部门的综合协调、重大决策的督察督办和沟通内外的作用,是党政工作的重要枢纽。

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(一)接待访客
日期:2011-10-20  点击量:

(一)接待访客

询问访客身份:May I have your name, please? 请问您贵姓?

如果碰到了老朋友可以说:What brings you here? 是什么风把你吹来了?

回答: I'm XX of the XX department. 我是XX部门的XX。

询问是否预约,来访目的:Do you have an appointment? 约好了吗?

What’s the matter with you? 您有什么事情呢?

回答: I have an appointment with Mr / Miss XX at 10:00. 我和XX先生/女士约好在10点会面。

May I see director XX for just a moment, please? 我能见一下XX主任/主管吗?

让客人稍候片刻: I'll see if he / she is available. 请让我看看领导是否方便。

Would you please have a seat and wait for a few moments. 请您坐下稍等片刻。

给客人倒茶,礼貌待客:Would you like coffee or tea? How do you like your coffee? 您要咖啡还是茶?要什么样的咖啡?(是否加奶或糖)

带客人去见主管领导:Please have a seat, Mr / Miss XX will see you in few minutes.请坐,琼斯XX先生/女士几分钟后就到。

Mr/Miss XX is expecting you. I'll tell him/her that you're here. XX先生/女士正在等你。我去告诉他您已到。

Would you come this way, please? 请随我这边来。

婉言拒绝客人来访:Mr / Miss XX is occupied at the moment and wants to know if your business is urgent. XX先生/女士正忙着,请问您的事情很紧急吗?

Mr / Miss XX is now out of office. I'll tell him / her about your matter, when he / she is back.. XX先生/女士现在不在,他/她一回来我会告诉他/她您的事情。

He / She may want to get in touch with you in the future. Would you leave your card? 他想以后再和您联系。请留下 您的名片好吗?

Please leave me your name and phone number. 请留给我您的名字和电话号码。

为自己争取机会: I'll take just a few minutes of his time. 我只要占用他几分钟的时间。

I'd prefer to explain that to him directly. 我想我最好直接对他本人讲

联系其他部门: We have contacted the certain department, which is responsible for this, and I will lead you go there, please. 我们已经联系了相关部门,我带您去那儿。

We will inform the certain department of your matter, please wait for the reply. 我们会将您的问题反映给相关部门,请您等候答复。

 
 
 
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